General

TECH SUPPORT work hours. Contact options
Our tech support work hours are as follows: Monday to Sunday 4:00AM to 11:00PM (EDT) or 09:00AM to 4:00AM (GMT).  There are four wa...
Wed, 24 Jan, 2018 at 6:29 AM
COMPATIBILITY
CUJO device is compatible with any router or any other device unless listed in the exceptions table below:                                   ...
Sat, 31 Mar, 2018 at 6:23 PM
Will CUJO connect to my network?
In order to connect CUJO to your network, you need to have a router or extender. If you have two routers at home, connect your CUJO wit...
Wed, 7 Dec, 2016 at 11:40 PM
Can I go via the browser on my computer to set up and control the device that way?
Unfortunately, at the moment, the CUJO interface is only accessible via iOS or Android apps. We may introduce additional platforms in the futu...
Mon, 5 Dec, 2016 at 12:19 AM
How many devices does CUJO protect at once?
Specific device limits may be determined by the CUJO functioning mode and other network details. Our hardware capacity is powerful enough to handle 99 perc...
Thu, 19 Oct, 2017 at 6:47 AM
If CUJO doesn't recognize a device, will it shut the device down?
CUJO does not shut down your network devices. Even unrecognized ones. If it recognizes any malicious activity on your network, CUJO will block the hac...
Mon, 5 Dec, 2016 at 12:30 AM
What is the lifespan of the device? Will there be updated models? If so, how often?
We strive to create a product which will be constantly improved through its software updates. We may eventually switch to a more powerful...
Tue, 30 Aug, 2016 at 12:29 AM
How do I get software updates?
Software updates are available continuously, without any service interruptions. Our cloud constantly communicates with your CUJO sharing new updates a...
Mon, 5 Dec, 2016 at 12:26 AM
If I live outside of the U.S., can I purchase CUJO and reap all its benefits?
We strive to make sure CUJO is available for your home protection worldwide. Even though the device will work virtually everywhere, our main focus regions...
Tue, 30 Aug, 2016 at 12:39 AM
If someone else comes to my home with their tablet, laptop or phone and connects to my internet, will CUJO protect it?
When a visitor comes to your home and connects to the internet using your WiFi log in information, their devices will have full protection while they&#...
Tue, 30 Aug, 2016 at 12:40 AM